- The role of the first-line manager has become increasingly varied and an important one in today's business environment.
- This bestselling book is organised into three parts: workplace practice, managing operations and managing people.
- Each part is written with competency training in mind and is underpinned by management and organisation theories.
- Includes exercises, case studies, key terms, chapter overviews, tips and techniques to provide you with a sound base to become a successful first-line manager.
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