- A comprehensive learning resource that has been created to address the Units of Competency in the Business Services Training Package.
- Although technology has changed the way we communicate and perform tasks, the skills, knowledge, qualities and attitude reacquired by clerical and administrative staff have not changed.
- The discussion topics and case studies are designed to encourage input from trainees and role plays give learners the opportunity to rehearse in a safe environment, to prepare them for real life encounters.
- Topics covered include Workplace Health and Safety, Environmental Work Practices, Workplace Effectiveness, Personal Effectiveness, Financial Documents, Customer Service, Workplace Relationships, Payroll Career Planning and more.
- This text can be used alone, or in conjunction with the Activity Worksheets (sold separately THSP-80193).
Please note: Product may be an old edition or slightly damaged. Only while stock lasts.